Most production issues aren’t product defects—they’re configuration, data, or process gaps. That’s where we operate.
KSAP AMS is the senior-led operations team enterprises rely on when transportation execution cannot fail
Three services, delivered together or à la carte: Incident Management, Minor Enhancements, and Quarterly Certifications.
Every live Oracle Logistics environment faces the same post-go-live realities: incidents, operational changes, and quarterly cloud releases. We handle all three through one senior delivery model.
We don’t split them across teams. The same senior OTM, GTM, and WMS practitioners handle incidents, enhancements, and certifications end to end.
Senior-led triage and resolution for OTM, GTM, and WMS. We resolve the configuration, data, process, and integration issues Oracle Support doesn’t own while managing the SR when product defects exist. We resolve issues at the root not just the symptom.
Standing OTM-fluent capacity for the steady stream of small changes every live environment generates.
We evaluate each quarterly Cloud release against your OTM, GTM, and WMS configuration—what impacts you, what breaks, what to act on—validated end-to-end before production.
Every KSAP AMS engagement runs on OTMNow Quality our automation platform purpose-built for OTM regression.
UI flows, integrations, and agents are fingerprinted on day one, then replayed against every Oracle Cloud release before it reaches production.
End-to-end inbound/outbound validation across SAP, OIC, MuleSoft, Webmethods, project44 payloads and round-trips verified.
End-to-end inbound/outbound validation across SAP, OIC, MuleSoft, Webmethods, project44 — payloads and round-trips verified.
Agents are where releases break things. We fingerprint yours and validate each one before cutover.
Every run produces timestamped, evidence-grade artifacts for SOX and Oracle Cloud sign-off.
As an Oracle Certified Service Partner, we get early visibility into every quarterly Cloud release and translate it into what matters for your environment: what impacts you, what to act on, and what to ignore.
The same senior team supports you in production across planning issues, data exceptions, and integration failures. No handoffs. No escalation loops.
Oracle release notes parsed feature-by-feature against your configured agents, integrations, and screen sets.
A written summary of what’s relevant to your usage and what to ignore delivered before regression begins.
OTMNow Quality replays the UI flows, integrations, and agents that matter to you on a non-prod release stream.
Defect remediation, business stakeholder sign-off, and a clean cutover that doesn’t surprise the floor.
A representative set of customers we support across global manufacturing, automotive, distribution, and connected products.
Names withheld; detailed case studies available under NDA.
Sustained AMS coverage for a complex Oracle Cloud OTM footprint with quarterly release cycles and high-value media-supply-chain freight.
Dedicated KSAP AMS pod combining incident management, minor enhancements, and full quarterly release regression via OTMNow Quality.
Manual logistics workflows and poor data enrichment caused delays and uncontrolled freight spend across a US parts distribution division.
OTM implementation integrated with a real-time visibility platform, then transitioned to KSAP AMS for ongoing incident management, agent tuning, and integration sustainment.
Dozens of mills and hundreds of facilities with no in-transit visibility across road and ocean — driving unexpected exceptions and significant demurrage and detention.
Integrated OTM with a real-time visibility provider for end-to-end coverage, then engaged KSAP AMS for sustained incident response, integration health, and Oracle quarterly certifications.
Lean internal OTM team with no bandwidth to absorb Oracle quarterly releases on top of day-to-day execution.
KSAP AMS with embedded QA Automation regression coverage and transparent ticket triage.
Post-go-live OTM/GTM environment requiring sustained functional and technical support across multiple geographies.
Global AMS pod with a shared incident queue and weekly governance, structured around the customer’s regional operating windows.
Need for predictable AMS coverage of OTM with capacity for steady minor enhancements without re-contracting each time.
Bundled AMS subscription combining incident management, a minor-enhancements pool, and quarterly Oracle certifications.
