Leveraging KSAP’s years of experience in managing and supporting OTM, you can rest assured that your system is in the right hands. Our know-how allows us to prevent and handle/resolve issues more quickly and more efficiently. With resources in the United States, Mexico, Europe and India, your users will work with a friendly, knowledgeable OTM expert during your supported business hours. KSAP has extensive experience providing high-quality support to a variety of companies in all phases of the OTM lifecycle, from implementation to production, including upgrades. 

Many of our customers have enhanced their services with our OTMNow applications to further streamline their logistics processes. Our AMS team can do Master Data Maintenance, Rate Maintenance, Automated QA Testing, and much more. 

 

KSAP Support Services can help you reduce the time, effort, and cost of operating your Oracle Transportation Management instance.  We provide a retainer-based service, providing you with predictable costs and the expertise to tackle the most challenging OTM issues and configurations. KSAP will provide resources that will answer any questions users may have, directly resolve technical and functional issues, configure and test OTM, and manage Oracle Meta-link tickets where necessary. These resources are available by telephone and online request Monday through Friday from 9am EST to 8pm EST.

Application managed Services

Allow the experts to Managed these Services for you!

  1. SLAs to Match Your Business Needs
  2. Reduced Support and Personnel Costs
  3. Master Data Maintenance
  4. Automated QA Testing
  5. Quarterly Patch Upgrades and Testing
  6. Incident Management
  7. Minor Enhancements